Here at Forget Me Not Designs, we go to great lengths to ensure that all orders are filled accurately and are of the highest quality. We are however after all human and make mistakes and we feel it is how we handle our mistakes that will earn your trust.
Possible Reasons for Return:
Due to the nature of custom embroidery and vinyl work, we will only replace defective items or refund payment for an order that you are not completely satisfied with if one or more of the following occur:
- The product is materially flawed (holes, tears, etc.),
- You find the decoration quality (screen printing, embroidery, etc.) is not of a commercially acceptable level and this must be agreed upon mutually by both of us after proper communication has occurred between us.
- The design on the products you received is markedly different than the final in person or online representation you approved for your design prior to us doing your project.
Garment sizing can vary amongst manufacturers and styles. Please visit the size chart tab before ordering. If you need sizing information, you may request the supplier catalog specifications for sizing purposes or you may purchase a sample of a specific item by ordering one. You can always contact us for any questions regarding sizing also. We are not responsible for the purchase of incorrect sizes.
Return Exceptions (NOT ABLE TO RETURN):
- Items with Embroidery, Screen Printing and/or Vinyl are NOT returnable. Please ensure that you have ordered the correct size and color before submitting your order.
- Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
- You are welcome to email us at email@example.com if you have questions about personalization, before placing your order.
How to Request a Return:
Return claims must be filed with us by email or by phone within 5 business days of receiving your order. All defective material must be returned in order to receive credit or replacements. Please call 630-297-1695 or email us at firstname.lastname@example.org to process your return.